Reverse Logistics Coordinator
Open to W-2 or 1099
Hybrid
10 years experience
Hazel Villanueva
Reverse Logistics Coordinator · Returns, Refurb & Recovery
Minneapolis, MN (469) 554-•••• hazel.villanueva@•••••••
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48k/yr
Returns Processed
88.2%
Recovery Rate
2.7d
Cycle Time
Professional Summary
Reverse Logistics Coordinator with 10 years of hands-on experience across West Coast and Northeast operations. Proven track record improving operational KPIs, reducing costs, and building lasting shipper, carrier, and vendor relationships. Ready to plug into a growing team.
Experience
Reverse Logistics Coordinator
Villanueva Logistics Group · 2023 – Present
- Owned end-to-end reverse logistics coordinator responsibilities across 5+ active accounts.
- Improved core KPI by 27.1% year-over-year through disciplined process and vendor management.
- Partnered cross-functionally with sales, operations, and finance to hit quarterly service and margin targets.
Associate Reverse Logistics Coordinator
Ellsworth Supply Chain Solutions · 2017 – 2019
- Ran a book of 3 customers with 98.1% on-time performance.
- Completed structured mentorship on WMS cycle counting, factoring, TMS operations.
Lanes & Equipment
Equipment / Modes
Hotshot
Flatbed
Dry Van (53')
Reefer
Intermodal
Top Lanes / Regions
OKC ↔ MEM
HOU ↔ ELP
CLT ↔ SAV
MIA ↔ NYC
LAX ↔ DEN
Education & Training
UC Riverside
B.S., Business Administration · 2016 – 2021
Coursework in transportation economics, procurement, warehousing, and global logistics.
MIT Center for Transportation & Logistics
Professional Certificate Program · 2021 – 2022
Continuing education in supply chain analytics, network design, and operations leadership.
Testimonials
"Hazel communicates faster than anyone we work with. Clean paperwork, dependable follow-through, and always accountable."
"We ran a pilot with Hazel across three of our toughest operations. Kept us updated end-to-end. Easy to work with."