3PL Account Manager
W-2
On-site
13 years experience
Nia Freeman
3PL Account Manager · Client Success & Solution Design
Tampa, FL (512) 608-•••• nia.freeman@•••••••
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$8M
Book of Business
98.9%
Client Retention
89
NPS
Professional Summary
3PL Account Manager with 13 years of hands-on experience across Southeast and Mid-Atlantic operations. Proven track record improving operational KPIs, reducing costs, and building lasting shipper, carrier, and vendor relationships. Ready to plug into a growing team.
Experience
3PL Account Manager
Freeman Logistics Group · 2022 – Present
- Owned end-to-end 3pl account manager responsibilities across 9+ active accounts.
- Improved core KPI by 27.2% year-over-year through disciplined process and vendor management.
- Partnered cross-functionally with sales, operations, and finance to hit quarterly service and margin targets.
Associate 3PL Account Manager
Dashiell Supply Chain Solutions · 2018 – 2021
- Ran a book of 19 customers with 97.3% on-time performance.
- Completed structured mentorship on WMS cycle counting, FMCSA compliance, HTS classification.
Lanes & Equipment
Equipment / Modes
Power Only
Intermodal
LTL
Top Lanes / Regions
NAS ↔ MEM
LAX ↔ DEN
ATL ↔ MIA
CLT ↔ SAV
Education & Training
Florida State University
B.S., Business Administration · 2015 – 2019
Coursework in transportation economics, procurement, warehousing, and global logistics.
Purdue Krannert Executive Ed
Professional Certificate Program · 2021 – 2023
Continuing education in supply chain analytics, network design, and operations leadership.
Testimonials
"Nia communicates faster than anyone we work with. Clean paperwork, dependable follow-through, and always accountable."
"We ran a pilot with Nia across three of our toughest operations. Kept us updated end-to-end. Easy to work with."